Cancellation policy

  1. Cancellation policy for reservations up to 5 rooms: 
    Free of charge up to 48 hours before arrival (unless otherwise stated in individual contracts). We guarantee rooms until midnight. In case of no-show, the first two nights will be charged to the client (unless otherwise stated in individually concluded contracts).
     
  2. Cancellation policy from 5 rooms:
  • Any cancellation must be confirmed by the client to the hotel in writing.
  • The entire room quota can be cancelled free of charge up to 60 days in advanc until the arrival of the group.
    If the entire room quota is cancelled less than 60 days before the group's arrival, the following provisions apply:
  • Cancellation of the entire room quota up to 45 days before arrival: 25% of the total estimated income will be charged.
  • Cancellation of the entire room quota up to 30 days before arrival: 50% of the total estimated income will be charged.
  • Cancellation of the entire room quota up to 10 days before arrival: 75% of the total estimated income will be charged.
  • Cancellation of the entire room quota between 10 days before arrival and arrival: 100% of the total estimated income will be charged.